wickets71 Privacy Policy

1Introduction and Scope

wickets71 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy ("Policy") describes what information we collect when you use the wickets71 website, mobile application, and other digital services, how we use it, and how we keep it secure.

By registering on our platform or continuing to use our services, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with any part of this policy, you are requested not to use our services.

2What types of information we collect

wickets71 may collect the following types of information to provide its services:

a) Personal Identification Information

• Full name and date of birth (for age verification)
• National ID number or passport number (where applicable)
• Current and permanent address
• Email address
• Mobile number

b) Financial Information

• bKash, Nagad, Rocket, or Upay account details (for transactions only)
• Bank account details (at the time of withdrawal)
• Transaction history and amounts
• Deposit and withdrawal records

c) Gaming Activity Information

• Betting history and preferred games
• Win and loss statistics
• Account login times and frequency
• Time spent on the platform and navigation patterns

d) Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Access times and referrer URLs

3How we collect information

wickets71 collects your information in the following ways:

1. Direct submission: You provide information to us directly by filling in registration forms, completing account verification, submitting deposit or withdrawal requests, and contacting our support team.
2. Automatic collection: When you visit our platform, certain information is collected automatically through cookies, web beacons, and similar technologies.
3. Third-party verification: We may use trusted third-party services for identity and age verification. Information obtained through this process is also covered by our privacy policy.
4. Payment processing: When a transaction is completed through a payment gateway such as bKash, Nagad, Rocket, or Upay, the relevant financial information is recorded.

4Why we use your information

wickets71 uses collected information only for the following legitimate purposes:

Service operation and improvement

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Providing betting and gaming services
• Improving user experience
• Identifying and resolving technical issues

Security and compliance

• Preventing fraud and unauthorized access
• Age verification — ensuring services are provided only to those aged 21 and above
• Detecting multiple accounts or misuse
• Complying with anti-money laundering (AML) regulations
• Monitoring responsible gaming limits

Communication and support

• Sending important account notifications
• Providing support in Bengali via 24/7 live chat
• Informing you about bonuses and promotional offers (subject to your consent)
• Sharing important account-related updates

5Who your information is shared with

wickets71 does not sell your personal information to any third party. However, limited information may be shared with the following parties as needed to operate our services:

1. Payment processing services: The financial information needed to operate payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers is shared. This information is used only to complete transactions.
2. Identity verification services: The necessary information may be shared with trusted third-party verification providers to verify accounts and confirm age.
3. Game software providers: Providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access technical session data to run gaming services properly. They will not receive any personal identification information.
4. Legal authorities: If providing information is required under a court order, lawful legal process, or applicable law of the country, the necessary information will be provided to the relevant authorities.

6Cookies and similar technologies

wickets71 uses cookies and similar technologies to improve the user experience. Cookies are small text files stored in your browser that our platform places on your device.

Types of cookies we use

• Essential cookies: These are required for the core functionality of the platform — maintaining login sessions, storing security tokens, and so on. These cannot be turned off.
• Functional cookies: These help remember your language preferences, display settings, and site experience.
• Analytics cookies: These help us understand how the site is used — which pages are visited most, where issues are occurring, and so on. This information is completely anonymous.

Cookie controls

You can reject or delete non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

7How we keep your information secure

Security measures

• Industry-standard SSL/TLS encryption on all data transmissions
• Password hashing — no passwords are stored in plain text
• Separate encryption layers for sensitive financial information
• Regular security audits and vulnerability testing
• Automated alerts for suspicious activity
• Restricted access — only authorized personnel can access personal information

Data retention period

We retain your information for as long as your account is active. After an account is closed, financial and identity-related information may be retained for a specified period to meet applicable legal and regulatory obligations. Once that period ends, the information is securely deleted or anonymized.

8Your rights regarding your personal information

As a wickets71 user, you have the following rights over your own information:

1. Right of Access: You can request at any time to know what information we have collected about you. Contact our support team and we will provide a copy of your information.
2. Right of Rectification: If any of your personal information is incorrect, you can request that it be corrected. This can be done through account settings or by contacting our support team.
3. Right of Erasure: In certain circumstances you can request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.
4. Right to Restrict Processing: In certain cases you can request that the processing of your information be limited.
5. Right to Withdraw Consent: Where we process your information based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
6. Right to Opt Out of Marketing Communications: If you do not wish to receive promotional emails or messages, you can change that preference at any time.

To exercise any of the rights above, contact our support team via 24/7 live chat or email.

9Protection of minors' information

wickets71 services are for those aged 21 and above only. We never knowingly collect personal information from minors.

We follow an age verification process at the time of registration. If it is confirmed that an account holder is under 21, that account will be closed immediately and the collected information will be deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10How This Privacy Policy May Change

wickets71 reserves the right to update this privacy policy from time to time as needed. We will post a notice on our platform before changes take effect and will update the "Last Updated" date at the top of the policy.

For significant changes, we may send a notification directly to your registered email address. Continuing to use the platform after changes have been made will indicate that you have accepted the updated policy.

We therefore recommend that you review this policy regularly, especially before making important transactions on the platform.

11Contact Us for Any Privacy-Related Questions

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: Support in Bengali available 24/7
• Email: [email protected]

We aim to process your requests as quickly as possible. For complex requests, identity verification may be required.